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Enhance the security of remote support sessions by implementing the following changes:
- Limit session longevity by stopping support sessions after 24 hours. 24 hours is a soft limit that can be manually increased by operators up to 7 days. The limit of 7 days is enforced also on the VPN server side.
- Show the session expiration time inside the UI.
- Ensure SSH is only accessible via the support VPN to prevent unauthorized direct access.
- Evaluate and possibly enforce restrictions to allow access to the web interface with the support user only from a specified list of IP addresses.
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