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diff --git a/src/implementation_methodology/imp-snow.qmd b/src/implementation_methodology/imp-snow.qmd
index 3b21056..dbbc675 100644
--- a/src/implementation_methodology/imp-snow.qmd
+++ b/src/implementation_methodology/imp-snow.qmd
@@ -13,13 +13,16 @@ Follow steps [here](https://developer.servicenow.com/dev.do#!/learn/learning-pla
2. Click on the drop down arrow near your profile in top right corner and select "Manage Instance Password"
3. Save values for:
- * Instance URL
- * Username
+ * Instance URL (e.g. https://dev123456.service-now.com/)
+ * Username (e.g. admin)
* Password
4. Exit. Within "My Instance" view, select "Start Building"
5. Select "All" in the top navigation panel and search "System OAuth" and select "Application Registry"
+ 
6. In the top right select "New" and select "Create an OAuth API endpoint for external clients"
-7. Enter necessary details and save the Client ID and Client Secret for later use
+ 
+7. Enter necessary details and save the **Client ID** and **Client Secret** for later use
+ 
## Assistant Integration
There are two ways in which the ServiceNow application can be integrated to the Assistant:
@@ -28,19 +31,39 @@ There are two ways in which the ServiceNow application can be integrated to the
* [Assistant Custom Extension](#assistant-custom-extension)
### watsonx Orchestrate Skill
-1. Within the watsonx orchestrate platform, navigate to the sidebar and select "Chat"
-2. In the dropdown menu in the top select the right target Assistant environment
-3. Select "Add skills from the catalog" and select "ServiceNow"
-4. In the top right select "Connect App"
-5. Enter values [Acquire Relevant Instance Credentials](#acquire-relevant-instance-credentials):
+1. Within the watsonx orchestrate platform, navigate to the sidebar and select **"Manage team"**
+2. Select **"Skill sets" tab**
+ 1. select the environment that you're working on from the drop down.
+ 1. Select "Connections" Tab
+ 1. Search for your desired connections
+ 1. Click on the three dots of that connection -> select "Connect App"
+
+
+
+3. A pop-up panel will appear. Select "Team credentials" and select "Connect app". Enter values [Acquire Relevant Instance Credentials](#acquire-relevant-instance-credentials):
* **Enpoint URL** -> Step 3
* **Username** -> Step 3
* **Password** -> Step 3
* **Client ID** -> Step 7
* **Client Secret** -> Step 7
-6. Select "Connect App"
-7. Navigate to the platforms sidebar and select "AI Assistant Builder"
-8. Within the "Actions" section of the buider, select "New Action+" -> "Action from skills" -> appropriate ServiceNow skill
+4. Select "Connect App".
+5. Once you've established the connection, navigate to the platforms sidebar and select **"AI Assistant Builder"**
+6. Within the "Actions" section of the builder, select "New Action+" -> "Skill-based action"
+
+7. Select from the list of ServiceNow Skill that's appropriate for your use case, and click "Next"
+
+*Below is an example of "Create an Incident"*
+
+8. When prompted with "New action", enter starting phrases that users would enter to trigger this action. For example, for "Create an incident" skill, one could enter "create a servicenow incident" and "i want to submit servicenow incident".
+
+9. Once you've entered a few starting phrase, try click "Preview" and start interacting with the assistant!
+
+10. To view "Create an incident" information in ServiceNow:
+ 1. Navigate to the "Incidents" view under "Service Desk" in ServiceNow to check the submitted incident.
+ 
+ 2. View the incident logs
+ 
+
### Assistant Custom Extension
diff --git a/src/implementation_methodology/imp-workday.qmd b/src/implementation_methodology/imp-workday.qmd
index 00d77b6..c6f62a0 100755
--- a/src/implementation_methodology/imp-workday.qmd
+++ b/src/implementation_methodology/imp-workday.qmd
@@ -6,11 +6,17 @@ format: html
## Assistant Integration
### watsonx Orchestrate Skill
-1. Within the watsonx orchestrate platform, navigate to the sidebar and select "Chat"
-2. In the dropdown menu in the top select the right target Assistant environment
-3. Select "Add skills from the catalog" and select "Workday"
-4. In the top right select "Connect App"
-5. Enter the appropriate values
-6. Select "Connect App"
-7. Navigate to the platforms sidebar and select "AI Assistant Builder"
-8. Within the "Actions" section of the buider, select "New Action+" -> "Action from skills" -> appropriate Workday skill
\ No newline at end of file
+1. Within the watsonx orchestrate platform, navigate to the sidebar and select **"Manage team"**
+2. Select **"Skill sets" tab**
+ 1. select the environment that you're working on from the drop down.
+ 1. Select "Connections" Tab
+ 1. Search for your desired connections
+ 1. Click on the three dots of that connection -> select "Connect App"
+
+
+3. A pop-up panel will appear. Select "Team credentials" and select "Connect app".
+4. Enter "Client ID"
+5. Once you've established the connection, navigate to the platforms sidebar and select **"AI Assistant Builder"**
+6. Within the "Actions" section of the builder, select "New Action+" -> "Skill-based action"
+
+7. Select from the list of Workday Skill that's appropriate for your use case, and click "Next".
\ No newline at end of file