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enhancement:- Added Queue Support for Zendesk #1321

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Merged
prakharritik merged 1 commit into from
Jun 2, 2026
Merged

enhancement:- Added Queue Support for Zendesk #1321

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9 changes: 8 additions & 1 deletion lib/mobility-core/src/Kernel/External/Ticket/Interface/Types.hs
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Original file line number Diff line number Diff line change
Expand Up @@ -49,6 +49,12 @@ data UpdateTicketResp = UpdateTicketResp
}
deriving (Show, Eq, Generic, ToJSON, FromJSON, ToSchema)

data TicketContext
= IssueTicket
| SOSAlert
| FeedbackTicket
deriving (Show, Eq, Generic, ToJSON, FromJSON, ToSchema)

data CreateTicketReq = CreateTicketReq
{ category :: Text,
subCategory :: Maybe Text,
Expand All @@ -62,7 +68,8 @@ data CreateTicketReq = CreateTicketReq
personId :: Text,
classification :: Classification,
rideDescription :: Maybe RideInfo,
becknIssueId :: Maybe Text
becknIssueId :: Maybe Text,
ticketContext :: Maybe TicketContext
}
deriving (Show, Eq, Generic, ToJSON, FromJSON, ToSchema)

Expand Down
8 changes: 7 additions & 1 deletion lib/mobility-core/src/Kernel/External/Ticket/Interface/Zendesk.hs
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Expand Up @@ -18,6 +18,7 @@ module Kernel.External.Ticket.Interface.Zendesk
)
where

import Control.Applicative ((<|>))
import qualified Data.Text as T
import Kernel.External.Encryption
import qualified Kernel.External.Ticket.Interface.Types as IT
Expand Down Expand Up @@ -48,6 +49,11 @@ createTicket config req = do
status = zendeskStatusToTicketStatus (fromMaybe "new" resp.ticket.status)
}

resolveGroupId :: ZendeskCfg -> Maybe IT.TicketContext -> Maybe Int
resolveGroupId cfg (Just IT.SOSAlert) = cfg.sosGroupId <|> cfg.groupId
resolveGroupId cfg (Just IT.FeedbackTicket) = cfg.feedbackGroupId <|> cfg.groupId
resolveGroupId cfg _ = cfg.groupId

mkZendeskCreateTicketReq :: ZendeskCfg -> IT.CreateTicketReq -> Zendesk.ZendeskCreateTicketReq
mkZendeskCreateTicketReq cfg IT.CreateTicketReq {..} =
Zendesk.ZendeskCreateTicketReq
Expand All @@ -61,7 +67,7 @@ mkZendeskCreateTicketReq cfg IT.CreateTicketReq {..} =
},
requester = Just $ Zendesk.ZendeskRequester {name = fromMaybe "Unknown" name, email = cfg.requesterEmail},
organizationId = cfg.organizationId,
groupId = cfg.groupId,
groupId = resolveGroupId cfg ticketContext,
priority = "normal",
ticketType = "incident",
customFields = buildCustomFields cfg rideDescription phoneNo
Expand Down
2 changes: 2 additions & 0 deletions lib/mobility-core/src/Kernel/External/Ticket/Zendesk/Config.hs
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Expand Up @@ -25,6 +25,8 @@ data ZendeskCfg = ZendeskCfg
requesterEmail :: Maybe Text,
organizationId :: Maybe Int,
groupId :: Maybe Int,
sosGroupId :: Maybe Int,
feedbackGroupId :: Maybe Int,
rideIdFieldId :: Maybe Int,
driverPhoneFieldId :: Maybe Int,
customerPhoneFieldId :: Maybe Int,
Expand Down
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