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Add support overview page#807

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siddharthsambharia-portkey wants to merge 1 commit intomainfrom
feat/support-overview-page
Open

Add support overview page#807
siddharthsambharia-portkey wants to merge 1 commit intomainfrom
feat/support-overview-page

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@siddharthsambharia-portkey
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Summary

  • Adds support/support.mdx — a new top-level support landing page modeled after Fly.io's support hub
  • Covers all four Portkey support channels: Discord community, email, Slack Connect (Enterprise), and Customer Portal (Enterprise)
  • Each channel has a clear "Who can use this" / "Use this for" structure for scannability
  • Includes an enterprise SLA comparison table with a link to the full SLA page
  • Adds "Working with support" tips for writing good tickets
  • Registers the page at the top of the Support nav group in docs.json (both occurrences)

Test plan

  • Verify support/support renders correctly in local Mintlify preview
  • Check all links: status.portkey.ai, support.portkey.ai, Discord invite, mailto links, internal doc links
  • Confirm page appears at the top of the Support sidebar group

Made with Cursor

New support/support.mdx landing page modeled after Fly.io's support hub,
covering all channels (Discord, email, Slack Connect, customer portal) with
who-can-use and use-this-for structure, enterprise SLA summary, and
working-with-support tips. Added to the top of the Support nav group in docs.json.

Made-with: Cursor
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