Add email notifications for assigned agents on incoming customer messages - #272
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lstep wants to merge 1 commit into
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Add email notifications for assigned agents on incoming customer messages#272lstep wants to merge 1 commit into
lstep wants to merge 1 commit into
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lstep
commented
Mar 27, 2026
lstep
commented
- Notify assigned agent via email and in-app when new inbound message arrives
- Include conversation details, customer info, subject, and message body in notification
- Handle cases where agent has no email (in-app notification only)
- Refactor SLA event creation to use else-if for cleaner flow
…ages - Notify assigned agent via email and in-app when new inbound message arrives - Include conversation details, customer info, subject, and message body in notification - Handle cases where agent has no email (in-app notification only) - Refactor SLA event creation to use else-if for cleaner flow
Owner
|
Hey, thanks for the PR! I will merge this as soon as I merge - #114 #114 PR adds the live chat widget, which required me to refactor and move many parts of the project. Since everything would need to be retested anyway, I ended up bundling in a lot of other fixes as well to avoid multiple rounds of QA. |
Owner
|
Closing this in favour of #444 Which has toggle-able notification preferences and has this exact feature |
Owner
|
Thank you |
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