CxPortal Documentation

The external, customer-facing documentation for CxPortal — the user guides customers read to use the CxPortal's modules (DFC, Campaigns, ACGR, Knowledge Management, Proficiency-Based Routing, and more).

Built with MkDocs and published to docs.caylent.com/cxportal. Migrated from GitBook.

Editing

Edit the Markdown under docs/ and open a PR. GitHub Actions publishes a preview at:

https://docs.caylent.com/previews/pr-<number>/

The PR includes a View deployment link. Each new commit replaces that PR's preview, and closing or merging the PR removes it. Merging to main publishes the production site.

Run locally

pip install --requirement requirements.txt
mkdocs serve   # preview at http://127.0.0.1:8000

Hosting

The site is stored in a private S3 bucket and served through CloudFront. GitHub Actions authenticates to AWS with OIDC; GitHub Pages is not used.